watch out for automatic renewals


I found an email from Symantec late yesterday congratulating me on my automatic renewal of Norton 360 for a charge of USD $79 from my credit card.   I stopped using Noton 360 about three months ago on advice of the technician who solved my flaky pc problem with intermittent crashes.

This morning after a long wait in the phone call queue  I spoke to a customer service rep and we got the automatic renewal turned off and a refund to my credit card in the works.  They were very helpful.  Apparently they send out a thirty day expiry notice email which inside notes that your software will be automatically renewed in thirty days.  I either didnt get the email, or ignored it and deleted it without reading it or my spam filter in Gmail nuked it.  Anyway, it is sorted out.  BTW the flaky pc has been rock solid since the second set of techs sorted out the problem.

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Author: William J. Gibson

62 year old - writer/photographer Canadian, survived open heart surgery, received kidney transplant, sometimes dour, sometimes amusing, over six feet in height, severely follicle challemged

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